12 Dec 2013

Avon halts work on global SAP implementation

Author: allanmclau | Filed under: News

Avon Products has halted the rollout of a global SAP implementation, with the cosmetics maker saying in a regulatory filing that a pilot program in Canada caused “significant business disruption in that market, and did not show a clear return on investment.” ”This decision to halt the further roll-out of SMT was made in light of the potential risk of further disruption,” Avon said in its filing Wednesday with the U.S. Securities and Exchange Commission. “The Company’s current focus is on stabilizing and growing the business and improving operating capability, which includes updating IT infrastructure in a way that delivers clear return on investment.” SMT, which stands for Service Model Transformation, began in 2009 with the goal of improving Avon’s order management processes and the way it interacts with the representatives that sell its products

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Avon halts work on global SAP implementation

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